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Resident Complaints & Resolution Specialist; Hybrid

Remote / Online - Candidates ideally in
Oldham, Greater Manchester, OL1, England, UK
Listing for: The Guinness Partnership
Full Time, Remote/Work from Home position
Listed on 2026-06-14
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 80000 - 100000 GBP Yearly GBP 80000.00 100000.00 YEAR
Job Description & How to Apply Below
Position: Resident Complaints & Resolution Specialist (Hybrid)

The Guinness Partnership is seeking Complaints & Resolution Officers for full-time roles in Oldham. This fixed-term position emphasizes empathy, communication, and problem-solving skills in managing resident complaints.

The role includes responsibilities such as investigating complaints, collaborating with various stakeholders, and implementing improvements based on findings. Candidates should demonstrate experience in customer service and effective decision-making, as well as have a Level 2 education or higher.

Applicants will benefit from a hybrid working model, combining office and home-based work.

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