Customer Advisor Team

Overview

We are seeking a highly skilled individual to expertly handle, process and/or forward client calls and partner enquiries, in German, French, Italian and English, on various topics related to cards payment, in accordance with our work instructions.

• Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English

• Receive and process client complaints and issues related to credit, prepaid and debit cards

• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty

• Ensure all customer interactions and processes comply with internal quality standards and legal regulations

• Proactively find solutions for client complaints and escalating complex cases to the appropriate department

• Identify sales opportunities (selling and upselling) during interactions with the customers

• Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance

• Numerous benefits and incentives

• Well-being, motivational and team-building activities

For the job opening, we are looking for candidates who meet the following requirements:

• Commercial or tourism background

• Experience in customer service

• Good knowledge of Office package/ PC use

• Good communication skills

• Languages:
  
  Italian, German/Swiss German, French and English

• As the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team

• Experience level:
  Mid