Call Center Billing Representative

Overview

Insurance Billing Representative

Build valuable customer service and billing experience in the insurance sector while supporting inbound inquiries and account-related requests. This dynamic role offers a fast-paced environment, meaningful interactions with customers and internal teams, and the opportunity to contribute to a positive customer experience every day.

• Provide excellent customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers.
• Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.
• Support inbound billing inquiries as a representative of the organization.
• Communicate clearly, effectively, and empathetically with customers through telephone and email interactions.
• Identify customer needs and respond appropriately and professionally.
• Gather relevant information in a systematic manner to ensure seamless customer interactions.
• Take ownership of customer inquiries and maintain a strong commitment to resolution and follow-up.
• Handle approximately 50 inbound calls per day.

• 1-2 years of experience in a contact centre environment, preferably within the insurance or banking industry.
• Ability to multitask in a quick-paced environment.
• Ability to adapt quickly to changing circumstances.
• Professional telephone and email communication skills and etiquette.
• Proficiency with word processing software, Microsoft Excel, and web-based Windows applications.
• Strong communication and interpersonal skills.
• Demonstrated problem-solving skills with the ability to analyze and resolve customer concerns.
• Strong attendance and punctuality record.
• Flexibility to work rotating shifts.

• Contract type:
  Full-time, Fixed term contract
• Contract length: 10 months
• Pay: $19.15 per hour
• Hours:
  
  37.5 hours per week;
  Rotating shifts within call centre hours;
  Availability for evening and Saturday shifts required
• Schedule:
  
  Monday to Friday 8:00 am – 8:00 pm;
  Saturday 8:30 am – 4:30 pm
• Location:
  
  Hybrid role – 2-3 days/week in Markham office;
  Work from home option where applicable

• Work from home