Customer Service Representative

Position: Customer Service Representative Hybrid Role
Elevate your career as a Customer Service Representative at Watson-Marlow Fluid Technology Solutions in a hybrid setting. This role focuses on enhancing customer experiences through efficient order management and communication.

With Watson-Marlow, you will focus on improving customer satisfaction by managing inquiries, entry processing, and invoicing orders.

Your role will involve engaging with a diverse customer base, ensuring clear communication and problem-solving. Key responsibilities include acting as the primary contact for customer inquiries and maintaining a high level of accuracy in the ERP system, Microsoft AX/Dynamics.

Key Responsibilities:

• Serve as the primary point of contact for customers

• Enter customer orders into the ERP system accurately

• Communicate updates on orders and customer needs

• Resolve order discrepancies in collaboration with teams

• Maintain sales agreements and customer information

Requirements:

• 4+ years in B2B customer service or inside sales

• Exceptional communication skills in both oral and written forms

• Proficient in Microsoft Office and CRM/ERP systems

• Strong analytical and problem-solving skills

• High level of organizational accuracy in order management

Harness your customer service expertise to further the success of Watson-Marlow Fluid Technology Solutions.
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