Customer Care Associate; REMOTE Bilingual French​/English

Overview

This 6‑month contract Customer Care Associate is responsible for delivering exceptional service and support to customers by handling inquiries, resolving issues, and ensuring a smooth and positive experience across all touchpoints.

• Respond to customer order and quotation requests received via telephone, e‑mail, written and faxed correspondence.
• Perform necessary follow‑up to ensure customer service expectations are met.
• Facilitate profitable growth and the sales process by adhering to department incentive and initiative programs.
• Research and suggest alternative products to customers.
• Represent products, increasing sales wherever appropriate or as requested.
• Use computerized systems for tracking, information gathering, and troubleshooting.
• Resolve customer issues, including issuance of credit concessions.
• Refer complex, non‑standard problems to supervisor.

• Bilingual (English/French) is preferred.
• Full‑time schedule:
  Monday–Friday, 10:30am to 7:00pm.
• Proficiency with Salesforce, Office Suite or similar CRM.
• Experience in customer service via phone/email communication.
• Ability to work effectively in a remote environment.
• Must be able to pass a background check.

Work is located in a comfortable indoor area. The majority of the time is spent sitting; there is frequent opportunity to move about. On rare occasions, light lifting or moving may be required. No travel is required.

• High School diploma or GED strongly preferred.
• 0–2 years of experience in a customer service or related role.

Ontario Pay Range: $18.27–$22.84 hourly. This is a full‑time position with a 6‑month contract.

A.I. Disclosure: HD Supply Canada does not use Artificial Intelligence to Screen, Assess or Select Candidates.

HD Supply Canada is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. HD Supply Canada is dedicated to providing an accessible and inclusive environment for all applicants. If you require an accommodation during the application process, please email and include the position you are applying for.

This email address is reserved solely for accommodation requests; other inquiries will not be addressed.