Bilingual Customer Care Associate Remote

Location: quebec

Deliver exceptional customer service as a Bilingual Customer Care Associate with HD Supply Canada. Support customer inquiries efficiently through various communication channels in a remote setting.
This 6-month contract role requires bilingual proficiency in French and English and involves handling customer orders and resolving issues promptly. Ideal candidates have 0-2 years of experience in customer service, are adept with Salesforce or similar CRM, and can work effectively from home.

Key Responsibilities:

• Respond to inquiries via phone, email, and fax

• Follow up to meet service expectations

• Suggest alternative products when needed

• Resolve customer issues with promptness

• Utilize computerized systems for tracking and support
Requirements:

• Bilingual in English and French preferred

• 0-2 years in customer service roles

• Proficient in Salesforce and Office Suite

• Effective remote working capabilities

• High School diploma or GED preferred
Join HD Supply Canada to enhance your customer service skills and make a difference remotely.
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