Customer Service Representative

Position: Customer Service Representative Hybrid Role
Join Watson-Marlow Fluid Technology Solutions as a Customer Service Representative in a hybrid work environment. This role focuses on enhancing customer experience and managing orders efficiently.

As part of a newly formed Customer Service team, you will engage with a diverse group of customers, overseeing the order entry process while ensuring superior service. Key responsibilities include addressing inquiries, processing orders in Microsoft AX/Dynamics, and resolving post-delivery issues. Your proactive attitude will help build robust relationships with clients and internal teams for seamless transactions.

Key Responsibilities:

• Act as the main contact for customer inquiries

• Enter customer orders accurately in the ERP system

• Resolve order discrepancies and provide timely updates

• Collaborate with internal teams to prioritize customer needs

• Monitor delivery timelines to align with customer expectations

Requirements:

• Minimum 4 years in B2B customer service

• Strong communication and relationship-building skills

• Detail-oriented with excellent organizational abilities

• Familiarity with Microsoft Office and CRM/ERP systems

• Proactive problem-solving mindset

Elevate customer satisfaction while managing inquiries and orders at Watson-Marlow Fluid Technology Solutions.
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