Customer Service Representative
Remote / Online - Candidates ideally in
Vaughan, Ontario, Canada
Listed on 2026-06-14
Vaughan, Ontario, Canada
Listing for:
Watson-Marlow - North America
Full Time, Remote/Work from Home
position Listed on 2026-06-14
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Join Watson-Marlow Fluid Technology Solutions as a Customer Service Representative in a hybrid work environment. This role focuses on enhancing customer experience and managing orders efficiently.
As part of a newly formed Customer Service team, you will engage with a diverse group of customers, overseeing the order entry process while ensuring superior service. Key responsibilities include addressing inquiries, processing orders in Microsoft AX/Dynamics, and resolving post-delivery issues. Your proactive attitude will help build robust relationships with clients and internal teams for seamless transactions.
Key Responsibilities:
• Act as the main contact for customer inquiries
• Enter customer orders accurately in the ERP system
• Resolve order discrepancies and provide timely updates
• Collaborate with internal teams to prioritize customer needs
• Monitor delivery timelines to align with customer expectations
Requirements:
• Minimum 4 years in B2B customer service
• Strong communication and relationship-building skills
• Detail-oriented with excellent organizational abilities
• Familiarity with Microsoft Office and CRM/ERP systems
• Proactive problem-solving mindset
Elevate customer satisfaction while managing inquiries and orders at Watson-Marlow Fluid Technology Solutions.
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