Client Service Representative Remote; La Prairie

Overview

Learn more about the gig:
At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the setting. We are dedicated to supporting our local communities and doing our part to protect the planet. Our unique service was created to combine our passion for customer satisfaction with our commitment to environmental sustainability.

Universal Call Center Rep: are sales representatives who are trained not only to excel in selling but also to handle a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them highly effective in providing both sales support and customer care.

• Earn $21.50 CAD per hour
• Work a minimum of 20 hours per week
• Set your own flexible schedule:
  Monday-Friday 7:30am–11:00pm EST (Peak: 9:00am–4:00pm EST);
  Saturday 7:30am–8:00pm EST (Peak: 7:30am–8:00pm EST);
  Sunday 9:00am–8:00pm EST (Peak: 11:00am–3:00pm EST)

• Handle customer interactions through various channels, including phone, email, text message, and others
• Comprehensive Customer Assistance: address a broad spectrum of customer needs, from booking an appointment to customers' general inquiries
• Communicate directly with customers regarding current and future service requests (scheduling, rescheduling, and cancellation)
• Quickly evaluate customer needs and provide efficient and effective options, demonstrating flexibility and adaptability in handling diverse customer requests

• At least 1 year of sales experience (required)
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required)
• Must render at least 20 hours per week following the Operating/Peak Hours stated above

At the Junkluggers we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people’s lives.

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