Client Service Representative Remote; Levis

Overview

Universal Call Center Rep: are sales representatives who are trained not only to excel in selling but also to handle a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them highly effective in providing both sales support and customer care.

• Handle customer interactions through various channels, including phone, email, text message, and others.
• Provide comprehensive customer assistance: address a broad spectrum of customer needs, from booking an appointment to customers' general inquiries.
• Communicate directly with customers regarding current and future service requests, including scheduling, rescheduling, and canceling appointments.
• Quickly evaluate customer needs and provide efficient and effective options, demonstrating flexibility and adaptability in handling diverse customer requests.

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must render at least 20 hours per week following the Operating/Peak Hours stated by the schedule.

• Pay: $21.50 CAD per hour.
• Hours:
  
  Set your own flexible schedule with a minimum of 20 hours per week. Hours may vary by day and peak times (see schedule below).
• Schedule example (EST):
  Monday–Friday 7:30 am–11:00 pm;
  Saturday 7:30 am–8:00 pm;
  Sunday 9:00 am–8:00 pm. Peak hours indicated as noted.