Customer Support Officer; Highways & Environment

About the role

Are you highly organised, people-focused, and confident in both customer service and admin tasks? Join Cormac's Highways & Environment division as a Customer Support Officer and play a key role in supporting vital services across Cornwall.

You'll deliver outstanding technical support to internal teams, elected members, stakeholders and the public. Provide comprehensive administrative support to ensure smooth day-to-day management of incoming enquiries and service requests, including email correspondence, processing insurance claim reports, managing defect and enquiry systems whilst maintaining the highest standards of customer service.

We are currently looking to fill 2 x fulltime positions or the equivalent part time positions.

To find out more about the role please take a look at the role profile.

We are looking for you to have the following:

• Previous experience working as part of an admin or customer service team.
• Experience managing busy workloads whilst maintaining high levels of accuracy, attention to detail and timeliness.
• Have excellent communication skills with the ability to communicate effectively with internal and external customers.
• Great organisational and IT skills, with the ability to adapt and learn new systems.
• 5 GCSEs at grade 4 (c) or above including English.

Salary: £25,948

Working Hours
: 2 x37 hours or part-time equivalent, Monday to Friday with core hours  hours.

Contract Type
:
Permanent

Base
:
Scorrier/Home working – Hybrid

Click to read more about us and what benefits we offer.

We are committed to safeguarding the welfare of all our service users, clients and customers. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.

It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV.

If you’d like to have a discussion about the role, please feel free to contact our in-house resourcing team for an informal chat about the role.

Thank you for your interest in supporting our important work at Cormac.