Customer Solution Analyst

About the Role

The Jonas workplace is dynamic, empowering, and comprised of motivated self‑starters who enjoy the thrill of working in a fast‑paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business and our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will serve as a jumping off point for a promising career.

As a Customer Support Analyst you will be part of the Jonas Construction support team. You will provide support for Jonas Construction ERP Software by monitoring tickets, responding to customer calls, and resolving cases using troubleshooting skills and product knowledge. A successful candidate must possess excellent interpersonal and problem‑solving skills, the ability to learn quickly in a fast‑paced team environment, and previous accounting and customer service experience.

• Provide application support for an integrated ERP accounting construction software by investigating process, accounting and operational cases.
• Analyze data and user processes to find deficiencies in process, reports or software functionality.
• Maintain composure under stressful situations.
• Use time‑management skills to efficiently resolve multiple client issues.
• Drive results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused.
• Serve as the primary support liaison between clients and Jonas.
• Keep clients informed of progression with issues and provide follow‑up as necessary.
• Collaborate with other departments or offices as necessary to expedite resolutions.
• Promote and maintain a high‑quality, professional, service‑oriented company image among clients.

• Application/customer support experience in the software industry preferred.
• Experience in accounting‑based applications preferably in construction, service, and/or related industries—an asset.
• Ability to troubleshoot, multitask in a fast‑paced environment, and set priorities within time constraints.
• Excellent organizational, time‑management, punctuality, and customer service skills.
• Courteous and professional phone manner, demeanor, and attitude are essential.
• Good team player yet willing to take personal responsibility for resolution of issues.
• Proven ability to meet deadlines.
• Proven ability to problem‑solve and teach others.
• Excellent command of the English language (spoken and written).
• Accounting degree and/or experience is an asset.

• Competitive compensation.
• Work from home 1–2 times a week once established.
• Extensive in‑class and hands‑on training.
• Comprehensive benefits package.
• Learning and development opportunities.
• Career development and merit‑based growth plan.
• Energetic and collaborative work environment with annual employee awards and regular department and company events and outings.

Business Unit:
Scheduled Weekly

Hours:

37.5
Number of Openings Available: 0
Worker Type:
Regular