Administrator Cash Management Services Team, JCBD

Function Positioning

The CMS Team Administrator supports customers throughout the onboarding process for Cash Management products, such as GCMS Plus, GPH, Comsuite Forex, and Cash Pooling. The role ensures customers can use our services effectively by providing Help Desk support, resolving operational issues, and delivering customer support. The administrator also supports senior team members in cash pooling services and other Transaction Banking products.

• Customer onboarding administration for CMS products (GCMS Plus, GPH, Comsuite Forex, and Cash Pooling)
• Customer training on CMS products
• Customer support as the Help Desk for CMS products
• Daily administration and maintenance of CMS contracts for customers
• Administration of customer offboarding for CMS products

• Comprehensive academic background at WO/HBO level
• Proficiency in MS Office, with strong Excel skills; basic knowledge of internet browsers and PC environment
• Exceptional interpersonal and communication skills, confidence to interact directly with customers, participate in meetings, and communicate proactively while listening to customer requirements
• Excellent written and verbal communication skills in English (mandatory); proficiency in Japanese and/or Dutch is an advantage; knowledge of other European languages is also a plus
• Proven ability to work collaboratively in a team environment, supporting colleagues and contributing to shared goals
• Strong problem‑solving abilities with patience and resilience when handling demanding customers
• Excellent multitasking skills, prioritising tasks effectively in a dynamic environment
• Ability to work with a sense of urgency, maintaining a fast‑paced work tempo under pressure and meeting strict deadlines
• Strong motivation to learn and acquire knowledge of payment rules, regulations, and fundamental finance concepts

• Integrity and responsibility
• Risk balancing with opportunity
• Customer focus
• Global perspective
• Professionalism and teamwork
• Drive for results
• Collaboration and partnership building
• Effective and professional communication
• Continuous personal growth and influence
• Change leadership and strategic thinking
• Talent management and development

• Gross salary based on experience and market‑aligned
• 8% holiday allowance and 13th‑month payment
• 30 vacation days per year (additional 15 days optionally available)
• Commuting allowance (public transport or €0.23/km up to 75 km one way)
• €5.00 net remote‑working compensation per day, max €60.00 per month
• Option to order a mobile phone (up to €800) and office equipment for remote work (up to €500)
• Remote working policy including work from home and remote work in another country
• Bike plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and external course budget (e.g., Dutch language classes)
• Employee contribution to pension insurance (max 5%, currently 2%)
• Paid training and development opportunities
• Monthly team events
• Support for work/personal life balance

The role is based in the Netherlands. All candidates must be willing to relocate. Internal employees will receive relocation support where applicable. Flexible working requests are considered in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected, and heard. We support the principles of equality, diversity, and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief, and marriage or civil partnership.

Recruitment decisions are made in a non‑discriminatory manner in accordance with the law and our commitment to identify the right skills for the right role.