German Speaking Customer Support Representative

Customer Support, Service Desk

As a member of the Customer Support - Service Desk Team, you will work alongside other experienced agents to handle all EMEA customers who reach out to Fluke for calibration or repair of their units. Your working day will start between 7:30 and 9am, according to your needs. You will serve as the connection between our customers and our Service Technicians and Logistics teams based in our Labs in Eindhoven (NL), Cologne (DE), and Norwich (UK).

You will be responsible for processing service requests in Oracle, organizing shipment collections, managing our RMA backlog, handling email communications in Outlook, solving logistical issues with our internal teams and carriers, and performing any other tasks specific to your assigned region and team.

• Work with partners, suppliers, and customers located mainly in Europe, Great Britain, and the Middle East, Africa, and Turkey (MEAT)
• Handle internal and external customer inquiries via phone or email
• Create service orders in the systems for equipment coming in for repair or calibration
• Prepare and provide pickup labels, master packing lists, and dangerous goods information
• Manage our loaner pools in the UK and NL, when applicable
• Monitor KPIs via Visual Management, identify deviations in time, and apply problem solving to close gaps to target
• Follow communication procedures, guidelines, and policies

• Intermediate vocational degree (MBO)
• Minimum two years of work experience in Customer Support or equivalent experience in a similar industry and position, where you have handled at least one of the following tasks:
• Managing incoming emails and phone calls
• Recording administrative tasks in company systems (e.g., Oracle, SAP, etc.)
• Handling customer complaints

• Fluency in speaking and writing in English and German. Knowledge of French or Dutch is a plus.
• Good digital literacy, particularly with the MS Office package.
• Accuracy in generating and processing data.
• Strong team player.
• Excellent communication and customer handling skills.
• Proactive problem‑solving attitude.

• A multi‑cultural and informal environment with a focus on inclusion and diversity
• Full‑time contract with a hybrid work model, with minimum 3 days working from office and 2 days working from home
• Flexible office hours (start between 7:30 and 9am and end between 4 and 6:30pm)
• Access to a global company with ample opportunities for growth and development
• Access to our Fortive Business System tools, with the possibility to become a specialist or champion in one or more of them in the future

We are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities.

Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at