Charges Advisor
Remote / Online - Candidates ideally in
Astwood Bank, Redditch, Worcestershire, B97, England, UK
Listed on 2026-06-15
Astwood Bank, Redditch, Worcestershire, B97, England, UK
Listing for:
Lynx Employment Services Ltd
Seasonal/Temporary, Contract, Remote/Work from Home
position Listed on 2026-06-15
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Location: Astwood Bank
Our client is looking for a Chargers Advisor for Housing for a temporary 3-month contract to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.
Responsibilities will include:
- Service charge administration-related complaints and queries from customers, ensuring that the customer experience is positive, professional and compliant, within set timescales
- Support the annual rent and service charge setting process to ensure that estimates and actuals are comprehensive and accurate
- With support and direction from Officers and Managers, you will be responsible for the collection and enforcement of former tenant charges and housing debts, including write-off proposals where required
- Analyse data and ensure charges are accurately applied to accounts and invoiced
- Support investigations resulting from appeals, complaints, and enquiries and in the event of legal challenge, Judicial Review or Ombudsman Enquiry
Requirements:
Experience of working in a financial, accounting, or income service Knowledge and experience of using and interpreting data and customer accounts to provide advice Knowledge of housing legislation or debt recoveryThis is a Hybrid role, ideally working from home 3 days with 2 days in the office
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×