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Bilingual Customer Service Associate
Remote / Online - Candidates ideally in
Pickering, Ontario, C1V, Canada
Listed on 2026-06-15
Pickering, Ontario, C1V, Canada
Listing for:
MTL Cannabis Corp
Remote/Work from Home
position Listed on 2026-06-15
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
In this role, you will focus on engaging with patients, addressing their inquiries through telephone and email, and updating their accounts effectively. Your ability to manage requests while maintaining data accuracy will help enhance the patient experience. You'll also be responsible for assessing patient eligibility through documentation.
Key Responsibilities:
• Answer inbound calls and place outbound calls
• Handle inquiries and concerns from patients effectively
• Update patient accounts and data as needed
• Respond to emails and social media messages promptly
• Assess patient eligibility for programs
Requirements:
• 2 years of experience in a Call Center role
• Strong communication and listening skills
• Familiarity with Microsoft Office Suite
• Capability to multitask in a fast-paced environment
• Minimum typing speed of 50 wpm
Be a part of a supportive team that prioritizes patient needs and fosters healthy communication in a remote work atmosphere.
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Position Requirements
10+ Years
work experience
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