Charges Advisor

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Recruitment Services are seeking a Housing Charges Advisor to work for our client based in Redditch. You will be required to support the Housing Income department with the delivery of the service charging process to tenants and leaseholders.

The client will allow hybrid working, 3 office days and 2 days working from home.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Administer service charge-related complaints and customer queries, ensuring a positive, professional, and compliant customer experience within established timescales.
• Support the annual rent and service charge setting process, ensuring that both estimated and actual charges are comprehensive and accurate.
• Under the guidance and direction of Officers and Managers, assist with the collection and enforcement of former tenant charges and housing debts, including the preparation of write-off proposals where appropriate.
• Analyse data to ensure charges are accurately applied to customer accounts and invoiced correctly.
• Support investigations arising from appeals, complaints, and enquiries, including cases involving legal challenges, Judicial Reviews, or Ombudsman enquiries.

ESSENTIAL REQUIREMENTS INCLUDE:

• Experience of working within a financial, accounting, or income services environment.
• Knowledge and experience of using and interpreting data and customer accounts to provide accurate advice and support informed decision-making.
• Knowledge of housing legislation and debt recovery processes

A full JD is available on request

Recruitment is done in line with safe recruitment practices. 4

Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)