Remote Customer Service Agent Position

Location: Quebec

Become a vital part of our team as a Remote Customer Service Agent. Work from home while providing excellent support and product knowledge to clients every day.

We are seeking enthusiastic individuals to assist our existing and prospective clients. This remote role involves handling customer service inquiries and ensuring clients have access to their benefit information and eligibility. Work closely with management to learn about new services and provide tailored coverage solutions.

Key Responsibilities:

• Distribute benefit enrollment materials to clients

• Handle incoming customer service calls efficiently

• Dispatch and manage client phone calls

• Create individualized policy explanations for clients

• Stay updated on products and services through training

Requirements:

• Strong communication skills and enthusiasm

• Ability to work independently from home

• Knowledge of customer service best practices

• Willingness to learn about products and policies

• Previous experience in customer service is a plus

Support our clients while enjoying a flexible remote work environment and opportunities for career growth.
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