YHU Ambassador

YHUAmbassador

Reporting to:

Manager operations terminal

Location:

Terminal YHU, Longueuil
Position type:

One four-hour shift (or two two-hour shifts) per week for a minimum ofone year, remote work non available

About YHU Terminal

YHU Terminal is a joint venture between

Porter Aviation Holding sand Macquarie Asset Management, leading the development of a new,state-of-the-art passenger terminal at Montreal Metropolitan Airport (Saint-Hubert). Scheduled to open

June 15th, 2026, the terminal will serve up tofour million passengers annually, setting a new benchmark in passenger experience and operational safety.

Volunteers act as goodwill ambassadors, providing guidance, information, and support to travelers throughout the terminal.

As the face of YHU, our volunteers embody the airport’s values of Safety, Hospitality, Inclusivity, Efficiency, and Responsibility, ensuring that every passenger interaction reflects YHU’s commitment to excellence and care.

Position summary:

• Greeting passengers and offering assistance proactively;
• Providing information about airport facilities, retail, and amenities;
• Guiding passengers to ground transportation and regional connections;
• Assisting with way finding and flight information inquiries;
• Supporting operational teams during flight disruptions or high passenger volumes;
• Promoting Montreal-area attractions and services to visitors;
• Providing support to terminal stakeholders and partners.

Qualifications &Competencies

• Minimum 18years ofage;
• Previous experience in customer service ortourism;
• Friendly, approachable, and adaptable demeanor;
• Excellent listening and communications skills;
• Fluency in French and English (additionallanguages an asset);
• Basic computer literacy (email, internet navigation).

All candidates will be subject to a criminal background check.

Working Conditions:

• Commitment to at least one four-hour shift (or two two-hour shifts) perweek;
• South-shore of Montral (Longueuil);
• Day and night Schedule;
• Uniform provide.