Remote Hungarian Speaking Customer Support Sofia

Mercier Consultancy MD is thrilled to offer positions for Hungarian Speaking Customer Support Representatives in Sofia. This role is perfect for individuals who are fluent in Hungarian and have a passion for providing top-notch customer service. As a representative, you will engage with our Hungarian-speaking clients, addressing their inquiries and ensuring they receive the best possible support during their interactions with us.

• Provide excellent customer support to Hungarian-speaking clients via phone, email, and chat.
• Address inquiries related to our products and services, ensuring comprehensive and accurate responses.
• Resolve customer issues and complaints efficiently, focusing on customer satisfaction.
• Document all customer interactions and maintain detailed records for future reference.
• Collaborate with internal teams to improve service delivery and the overall customer experience.
• Stay informed on product knowledge to assist customers effectively with their needs.

• Fluency in Hungarian (both written and spoken);
  English language skills are an asset.
• Prior experience in customer service or support roles is preferred.
• Strong communication and interpersonal skills with a customer-oriented approach.
• Ability to manage multiple tasks effectively in a fast-paced environment.
• Familiarity with customer support software and tools is advantageous.
• Positive attitude and willingness to learn.
• Attention to detail and strong problem-solving skills.