Remote Slovak Speaking Customer Support Sofia

Mercier Consultancy MD is proud to offer positions for Slovak Speaking Customer Support Representatives in Sofia. We are looking for enthusiastic individuals who are fluent in Slovak and have a passion for providing excellent customer service. In this role, you will be the voice of our company for Slovak-speaking clients, assisting them with their inquiries and ensuring a smooth and satisfying customer experience.

• Provide top-notch customer support to Slovak-speaking clients through various communication channels, including phone, email, and chat.
• Address customer inquiries regarding products and services, ensuring clear and effective communication.
• Resolve issues and complaints efficiently to enhance customer satisfaction.
• Document all customer interactions and maintain accurate and organized records.
• Collaborate with other teams to ensure a seamless customer experience.
• Stay up-to-date with product knowledge to provide timely and informed support.

• Fluency in Slovak (both written and spoken); proficiency in English is a plus.
• Prior experience in customer service or a related field is preferred.
• Exceptional communication and problem-solving skills.
• Ability to multitask and work effectively in a dynamic environment.
• Familiarity with customer support software is an advantage.
• A positive attitude and willingness to learn and adapt.
• Strong attention to detail and organizational skills.