Remote Customer Support Co-Ordinator - German & Italian Home based

We are recruiting a remote working, Multi-lingual Customer Support Coordinator,fluent in Italian, German & English. Our client is a market leader within the music industry. Paying a salary of £30,000 to £32,000 the London Headquarters is growing rapidly and requires candidates seeking a temporary, full time Customer Service Advisor role. The role is fully remote but does require occasional visits to their central London offices.

The business creates and innovates products and services for DJ’s, Musicians, Clubs and the music community. This is a fabulous opportunity for candidates with an interest in music and DJ's to join a prestigious international organisation. Fluency in Italian, and German is essential.

Within the Customer Support team, the Multi-lingual Customer Support Coordinator will help resolve client queries/issues in relation to products and ecommerce sales received either by telephone, email or other channels.

Duties & Responsibilities:

• Handle incoming customer enquiries in relation to products or ecommerce sales
• Responsible for assigned customer service tickets
• Following the internal procedure for customer service operations and meeting its service level goals
• Where necessary liaise with other internal departments and third-party service providers
• Identify customer queries which require a high level of technical expertise
• Initiate the process for ecommerce returns

Skills & Experience :

• Multi-lingual, fluent in Italian, German & English
• Experience using Zendesk or other relevant customer service systems
• Technical customer service experience is essential
• Proficient in all Microsoft Office packages
• Knowledge or interest in DJing and music would be an advantage
• Additional languages would be an advantage

Please do also visit our website  to see the full range of our current vacancies as we do not advertise ALL of our available opportunities.

Anne Jagger Recruitment Ltd is an employment agency and employment business.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, age, marital status, religion, colour, age, race, disability or sexual orientation. Each candidate will be assessed only in accordance with their skills, qualifications and abilities to perform the tasks of the specific role.

If you do not hear back from Anne Jagger Recruitment within 7 days, unfortunately you have been unsuccessful. Please continue to view the website for other opportunities.