Remote French Speaking Customer Support Sofia

Mercier Consultancy MD is looking for enthusiastic and dedicated individuals to join our team as French Speaking Customer Support Representatives in Sofia. In this role, you will be at the forefront of our customer service operations, engaging with French-speaking clients to provide them with exceptional support and assistance. This is a fantastic opportunity for those who thrive in a collaborative environment and are eager to contribute to customer satisfaction and loyalty.

• Deliver outstanding customer service to our French-speaking clientele via phone, email, and chat.
• Address inquiries and provide information about our products and services effectively.
• Assist in troubleshooting and resolving customer issues in a timely manner.
• Maintain comprehensive records of customer interactions and feedback.
• Collaborate with various teams to enhance customer experience and streamline processes.
• Stay informed on product updates to provide accurate information to customers.

• Native or fluent in French (written and spoken); knowledge of English is a plus.
• Previous experience in customer support or service-oriented roles.
• Excellent communication and listening skills.
• Ability to handle inquiries and complaints with professionalism and patience.
• Proficient in using customer support software and tools.
• A proactive attitude and willingness to learn and grow within the company.
• Strong problem-solving abilities and attention to detail.