Remote Dutch​/Flemish Speaking Customer Support Sofia

Mercier Consultancy MD is currently seeking Dutch/Flemish Speaking Customer Support Representatives to join our team in Sofia. This exciting opportunity is ideal for individuals who are fluent in Dutch/Flemish and passionate about delivering exceptional customer service. You will be responsible for assisting our Dutch/Flemish-speaking clients with their inquiries, ensuring they receive timely and accurate support.

• Provide excellent customer support to Dutch/Flemish-speaking customers through phone, email, and chat channels.
• Handle product and service-related inquiries, providing clear and comprehensive information.
• Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction.
• Maintain accurate records of all customer interactions and transactions.
• Collaborate with internal teams to continuously improve the customer experience.
• Stay informed about company products, services, and policies to assist customers effectively.

• Fluent in Dutch/Flemish (both written and spoken); proficiency in English is a plus.
• Previous experience in customer service or support roles is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with customer support software or CRM systems is advantageous.
• Positive attitude with a strong willingness to learn and grow.
• Excellent problem-solving skills and attention to detail.