Remote Irish Speaking Customer Service Agent In Bulgaria

Mercier Consultancy MD is thrilled to offer an opportunity for an Irish Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This unique role invites you to be part of a dynamic team where you will provide top-tier support to Irish-speaking customers while experiencing the vibrant culture of Bulgaria.

• Deliver outstanding customer service to Irish-speaking clients via phone, email, and chat, addressing a range of inquiries.
• Offer clear guidance on products and services, ensuring customers receive accurate and helpful information.
• Resolve customer issues and complaints with professionalism and a solution-oriented approach.
• Maintain meticulous records of customer interactions in the CRM system for quality assurance.
• Collaborate with colleagues and management to enhance service delivery and customer satisfaction.
• Stay informed about company offerings, promotions, and updates to provide insightful service.

• Fluency in Irish (both written and spoken); proficiency in English is highly beneficial.
• Experience in customer service, preferred in a call center or support environment.
• Excellent communication and interpersonal skills with a dedication to customer satisfaction.
• Strong problem-solving abilities and a proactive attitude toward addressing challenges.
• Proficient in CRM systems and adept with standard office software.
• Self-motivated and capable of working independently in a team-oriented environment.
• Willingness to relocate to Bulgaria and adapt to a new culture.