Remote Dutch Speaking Customer Support - Remote in Bulgaria

Mercier Consultancy MD is excited to announce a position for a Dutch Speaking Customer Support Representative, offering flexibility with a remote work arrangement in Bulgaria, complete with paid relocation. This role is ideal for individuals passionate about providing exceptional customer service while exploring the beautiful culture and scenery of Bulgaria.

• Deliver outstanding customer support to Dutch-speaking clients through multiple channels including phone, email, and chat.
• Respond to inquiries about products, services, and company policies with accuracy and professionalism.
• Effectively manage and resolve customer complaints and issues, ensuring a positive customer experience.
• Maintain accurate records of customer interactions and feedback in our CRM system.
• Collaborate with different teams to implement effective solutions and enhance service delivery.
• Stay informed about company products and industry trends to provide knowledgeable assistance.

• Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus.
• Experience in customer service or support roles is preferred.
• Strong communication skills with a focus on building positive relationships with customers.
• Excellent problem-solving abilities and a proactive approach to customer inquiries.
• Familiarity with customer service software and CRM systems is beneficial.
• Ability to work independently in a remote setting while maintaining team collaboration.
• A willingness to relocate to Bulgaria and adapt to a new cultural environment.