Remote Danish Speaking Customer Support Sofia

Mercier Consultancy MD is actively seeking enthusiastic all-rounders for our Danish Speaking Customer Support Representative positions in Sofia. This role is perfect for individuals who are fluent in Danish and are eager to provide exceptional support while working within a dynamic and diverse team. As the first point of contact for our Danish-speaking customers, you will play a vital role in ensuring customer satisfaction by assisting with inquiries and resolving issues in a timely manner.

• Provide top-notch customer service to Danish-speaking clients through various channels including phone, email, and chat.
• Handle inquiries related to our products and services, ensuring accurate information is communicated.
• Resolve customer complaints and concerns with a focus on customer satisfaction.
• Maintain records of customer interactions, documenting any necessary follow-up actions.
• Collaborate with cross-functional teams to improve processes and enhance the customer experience.
• Stay informed on product knowledge to effectively assist customers.

• Fluency in Danish (both written and spoken);
  English proficiency is a bonus.
• Prior experience in customer service or support roles is preferred.
• Strong communication skills and a customer-oriented mindset.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with customer support software or tools is an advantage.
• Willingness to learn and adapt to new systems and procedures.
• Detail-oriented and highly organized.