Remote Dutch Speaking Customer Support

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients.

• Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat.
• Respond to inquiries regarding products, services, and company policies with accuracy and professionalism.
• Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction.
• Document all customer interactions thoroughly in our CRM system to aid continuous improvement.
• Coordinate with different departments to enhance customer experience and address specific needs.
• Stay updated on product knowledge and industry trends to provide informed assistance.

• Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus.
• Experience in customer service or support roles is highly preferred.
• Excellent communication skills with a friendly and professional demeanor.
• Strong problem-solving abilities and a proactive approach to customer inquiries.
• Familiarity with customer service software and CRM systems is beneficial.
• Able to work independently and collaboratively within a team-oriented environment.
• A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle.