Remote Finnish Speaking Customer Support Sofia

Mercier Consultancy MD is seeking Finnish Speaking Customer Support Representatives to join our team in Sofia. If you are fluent in Finnish and enjoy assisting customers with their inquiries, this could be the perfect opportunity for you. You will be responsible for delivering high-quality support to our Finnish-speaking clients, ensuring their satisfaction and fostering positive relationships.

• Provide exceptional customer service to Finnish-speaking clients via phone, email, and chat.
• Respond promptly and accurately to customer inquiries regarding products and services.
• Efficiently handle and resolve customer concerns and complaints.
• Maintain thorough records of customer interactions and transactions.
• Collaborate with internal teams to enhance the overall customer experience.
• Stay updated on product knowledge and company policies to assist customers effectively.

• Fluency in Finnish (both written and spoken);
  English skills are a plus.
• Previous experience in customer service is preferred but not mandatory.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with customer support software is advantageous.
• Positive attitude with a willingness to learn and adapt.
• Attention to detail and good problem-solving skills.