Inbound Sales and Service Representative

Location: Conception Bay South

Join MCI's remote team as an Inbound Sales and Service Representative. Blend sales skills with top-notch customer support, driving satisfaction across various industries.

MCI is a fast-growing company focused on delivering exceptional customer experiences. In this role, you'll support sales programs while addressing inbound customer inquiries and assisting with back-office operations. Your influence will impact customer experiences directly, allowing you to foster lasting relationships while working from home.

Key Responsibilities:

• Handle inbound customer calls with efficiency

• Recommend suitable products based on customer needs

• Resolve issues and escalate when necessary

• Maintain accurate records of customer interactions

• Collaborate with departments for effective solutions

Requirements:

• 18+ years old with a high school diploma or equivalent

• Strong communication skills, both written and verbal

• Ability to type at least 20 words per minute

• Proficiency in Microsoft Office Suite

• Dependable and punctual in work schedule

Leverage your persuasive communication skills to enhance customer satisfaction at MCI's remote facilities.
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