Customer Advisor

Customer Solutions Agent

Kilmarnock - Start date 13th July 2026

£26,000 plus a potential £500 monthly bonus

Fantastic opportunity to join one of the UKs largest buyers and collectors of unpaid loans and other forms of credit.

As a Collections Agent, you will handle inbound and outbound calls to help customers become debt-free.

Youll receive best-in-class training to provide you with the skills required to perform successfully in your role.

Once trained, you will work within a Voice team and become a valued member of our wider Collections team.

This is a fantastic opportunity to develop a long-term career with a multi-national company based in our award-winning and low carbon HALO Kilmarnock site.

Key Skills Required

• Excellent written and communication skills
• Previous call centre or customer service experience
• Ability to work towards targets
• A team player
• Ability to show empathy whilst being resilient

Salary: £26,000pa and opportunity to earn up to £500 bonus per month*

• Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
• 37.5 hours per week (Mon-Thu Shifts across 8am 8pm, Fri 9am 5pm & 1 in 3 Sat 8am 2pm)
• 28 days holidays (increasing to 31 days after 5 years)
• Pension (5% em...