Customer Experience Team Member

Location: Lea Marston

Full-Time Role
Outstanding facilities and office environment – staff fun days
Free parking and immediate starts available

We are actively seeking experienced Customer Service Advisors for a leading logistics provider in the Coleshill area.

Our Customer Service Advisor roles are always hugely popular. You would be representing a well-known brand that is committed to making long-term investments in its people.

Daily responsibilities include:

Receiving and handling a high volume of inbound customer calls relating to order placement, stock availability, delivery updates, complaint handling, and much more.

Updating the in-house CRM system.

Working with and consolidating Microsoft Excel spreadsheets.

Maintaining a high level of customer service at all times in a bright and professional manner (ideally with at least six months' experience in a customer service advisor role).

Hours of work:
7.5-hour shifts between 7:00 am and 6:00 pm, Monday to Friday.

Rate of pay:
£12.74 per hour, rising to £12.87 per hour plus additional benefits after 12 weeks.

Benefits include:

30 days' annual leave (pro rata).

Work-from-home options once on a permanent contract.

Potential overtime opportunities paid at time and a half.

Reward and recognition schemes, including Employee of the Month awards and prizes.

Free on-site parking.

Social committee events, including Chip Butty Fridays, film days, competitions, prizes, and more as part of a monthly engagement plan.

Pool table and dartboard in the canteen.

Large screens showing sports and other events, with radio throughout the week.

Smart-casual dress code, with dress-down days on the last Friday of each month and occasional fundraising events for the social committee.

Modern office facilities and equipment.

No work on Christmas Day, Boxing Day, or New Year's Day.

Additional benefits upon becoming a permanent employee include:

Advantages Programme, offering discounted cinema tickets, gym memberships, retail discounts, childcare vouchers, cycle-to-work funding, healthcare benefits, 24/7 GP video consultations, eye care, a company pension, and long-service awards.

Career progression opportunities within a leading international logistics provider.

If you are interested in applying for our Customer Service Advisor role and feel that you meet the above requirements, please click Apply today