Customer Experience Manager

Remote Recruitment is hiring a Customer Experience Manager to own and improve the end-to-end customer journey for a UK-based business. Fully remote from South Africa, you'll lead a support team, analyse customer feedback, and drive initiatives that increase satisfaction and loyalty.

• Lead and develop a team of customer support and success professionals
• Define and own customer experience KPIs including CSAT, NPS, and resolution time
• Analyse customer feedback and journey data to identify pain points and improvements
• Design and implement processes to improve service quality and consistency
• Work cross-functionally with product, sales, and operations to resolve systemic issues

• 4+ years in a customer experience, customer success, or support management role
• Proven track record improving customer satisfaction metrics
• Strong leadership and coaching skills
• Analytical mindset with experience using CX data and tools
• Reliable internet and a professional home workspace

• Salary: R28,000 per month
• Full-time, permanent remote position
• Working hours:
  
  09:00–17:00 UK time (11:00–19:00 SAST)
• Equipment provided | 20 days paid leave

We welcome all applicants. Apply today to champion great customer experiences for a UK business.