X CVC Customer Service Agent UK - Claremont: WC

Rentokil Initial:

Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on

Our family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.

We operate in 92 of the top 100 cities

We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.

Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.

Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity

Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.

You would be supporting the business in the UK

Requirements

A vacancy has arisen for 1 x CVC Customer Service Agent UK

You will be a key member of our CVC Contact Centre team, responsible for providing world-class level service to our customers. You will be responsible for making outbound calls in order to obtain feedback from our customers on how they feel our service has been delivered. You will be provided with a script to use whilst doing this and you will be responsible for making calls across all of our RI businesses.

The successful candidate will work UK hours

KEY WORK OUTPUTS & ACCOUNTABILITIES

• Ideally you will have experience working in a call centre or customer service environment however this is not essential
• Ability to work from home, this includes a dedicated workspace and good internet connection
• Strong communication skills, both oral and written
• Consistent achiever who is motivated to achieve targets
• Ability to use initiative and make decisions quickly
• Someone who is open to change and innovation
• Computer literate with a good typing speed and someone who is comfortable using multiple systems

SKILLS and COMPETENCIES

• Outbound Calling & Script Execution:
  Proficiency in handling high volumes of outbound calls while naturally delivering a structured script without sounding robotic.
• Data Entry & Multi-Tasking:
  Ability to listen to customer feedback, accurately capture data, and navigate multiple software systems simultaneously (high typing speed and tech literacy).
• Survey Administration:
  Experience in gathering qualitative and quantitative feedback (e.g., Net Promoter Score (NPS) or Customer Satisfaction (CSAT) style questions).
• Polished Communication:
  Exceptional verbal clarity to represent the brand professionally, paired with strong written skills for logging accurate customer notes

QUALIFICATIONS & EXPERIENCE

• Matric
• Minimum 2 years in a customer service/survey related role
• UK Customer Call Center experience essential
• Familiar with Data Protection/GDPR

Benefits

Are you interested? Here's what you can expect when you join us...

• Hybrid Working
• Medical Aid
• Pension or Provident Fund

Equal Opportunity

Rentokil Initial is committed to achieving Diversity and Equity across the business.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!