Customer Service Specialist

THE ROLE
Off-White is looking for an experienced and solution-focused Customer Service Specialist. In this role, you will be part of the Customer Service team, managing the full order-to-delivery lifecycle for our sportswear line, from order entry to final delivery, and engaging with internal and external stakeholders to ensure smooth order management and operational flow.

WHAT YOU'LL DO
Manage clear and professional communication with wholesale customers
Handle order amendments and updates based on customer requests
Manage payment-related requests and follow-up activities
Coordinate after-sales requests from wholesale customers
Monitor the full order lifecycle, from order entry through to final delivery
Ensure accurate order status updates and shipment monitoring across all stages
Support the invoicing process and related documentation management
Collaborate with internal teams to ensure smooth progress of the order-to-delivery flow
Support the preparation of shipping documentation required for order dispatch
Monitor delivery performance and contribute to the resolution of operational issues

WHO YOU ARE
4+ years of experience in customer service or order management within the fashion or luxury industry
Strong understanding of the wholesale order-to-delivery process
Great Excel skills with the ability to interpret data and produce reports
Great communication skills with the ability to build positive working relationships with cross-functional teams
Fluent in English and Italian, written and spoken
Strong team player with the ability to work in a dynamic, fast-paced and ever-changing environment

WHAT WE OFFER
Annual salary range: €30,000 – €35,000, depending on experience
Annual welfare package
Meal vouchers
Hybrid/remote working flexibility (in line with company policy and role requirements)
Employee discount on the Off-White online store