Bilingual Customer Service Representative – Dental Insurance

Join Tribal Wi-Chi-Way-Win Capital Corporation as a Bilingual Inbound Customer Service Representative. Provide top-notch support for dental insurance inquiries, all while working from home during flexible hours.

In this full-time role, you will assist customers and providers with their dental insurance needs. Your responsibilities will revolve around effective communication, active listening, and problem solving. With over a year of contact center experience, bring your bilingual skills in English and French to help clients find appropriate solutions.

Key Responsibilities:

• Provide exceptional service regarding dental insurance

• Engage in effective probing to understand customer needs

• Recommend solutions based on client inquiries

• Complete accurate documentation post-call

• Follow set call flows and scripting guidelines

Requirements:

• Bilingual in English and French, with testing required

• Minimum 1 year experience in a contact center

• Strong communication and customer service skills

• Proficient in multiple PC applications

• Must pass Personal Enhanced Reliability Check

Utilize your bilingual and technical skills to make a meaningful impact in dental insurance customer service.
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