Customer Care Associate HD Supply

Location: Quebec

Become a Customer Care Associate with HD Supply Canada, providing support in both English and French. This contract role focuses on delivering outstanding service and resolution for customer needs.

As a Bilingual Customer Care Associate for a 6-month contract, you will manage inquiries and facilitate problem-solving across multiple communication channels. Ideal candidates have experience in customer service and are comfortable in a remote working environment with necessary technical skills.

Key Responsibilities:

• Handle customer order requests and inquiries

• Ensure customer satisfaction through follow-ups

• Research and recommend suitable products

• Resolve issues and process credit concessions

• Use systems for information tracking and support

Requirements:

• Bilingual in French and English required

• Experience in customer service via phone/email

• Proficient with Salesforce or similar systems

• Ability to work from home effectively

• High School diploma or GED strongly preferred

Support HD Supply Canada and earn valuable experience in customer service while working remotely.
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