Customer Success Representative

Position: Customer Success Representative (1 year contract)
# Customer Success Representative (1 year contract)
Condo Voter Be  an Early Applicant Full TimemidCAPosted Today##

Role Overview Condo Voter  is hiring a mid-level Customer Success Representative (1 year contract). This is a full-time role in CA. posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoring

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Job Description Customer Success Representative Tired of the 24/7 on-call stress — but still want to put your property management experience to good use? We’ve got just the role for you.

We're hiring for a Customer Success role on an initial one-year contract basis — and for the right person, we see this as the beginning of a long-term career with us, with a clear path toward full-time permanent employment.

Who We Are At Condo Voter, we help communities govern smarter. As Canada’s leading provider of secure, compliant, and efficient online voting and virtual meeting solutions, we empower thousands of homeowners, board members, and property managers to make informed, timely decisions.

Headquartered in Toronto and serving clients across North America, we’re trusted by condominiums, HOAs, and community associations to simplify governance, support compliance, and keep owners engaged.

We understand the pressure property managers face. That’s why we offer a new way forward—one that values your expertise, gives you flexibility, and lets you contribute meaningfully, without the late-night maintenance calls.

Our culture is built on:
* Service First:
We go the extra mile for clients and each other.
* Integrity Always:
We do what’s right, even when it’s hard.
* Accountability:
We take ownership and follow through.

* Collaboration:

We lift each other up and win as a team.
* Innovation:
We embrace change and evolve with our clients.

We're looking for a Customer Success Representative with a property management background who’s ready to step into a more structured, client-focused role—fully remote and aligned with your lifestyle and professional goals.

This is a 100% Remote Role You can work from anywhere in Canada or the U.S. We’re a remote-first company with a results-driven culture built on accountability, flexibility, and trust.

This is more than a Customer Representative role—it’s an opportunity to be the face of a new era in community governance, where transparency, professionalism, and digital engagement meet.

Why This Role is Perfect for Property Managers
* You bring valuable frontline experience—now use it to guide others.
* You’ll be speaking with clients who are just like you used to be—so you get it.
* You’ll trade on-call chaos for structured days and team collaboration.
* You can maintain your industry license by participating in our CAO-accredited educational webinars—earning CE credits, speaking at sessions, and staying professionally connected.

What You’ll Do Onboarding & Implementation
* Lead onboarding for new clients—training them on Condo Voter’s tools and best practices.
* Translate industry knowledge into easy, actionable steps that clients can follow.
* Tailor the onboarding experience based on corporation type, vote scope, and client structure.

Client Relationship Management
* Act as the primary point of contact for assigned clients.
* Guide boards and property managers through timelines, compliance, and campaign strategy.
* Engage proactively ahead of AGMs, elections, bylaw votes, and more.

Support & Engagement
* Monitor platform usage and identify opportunities to increase adoption.
* Answer client questions via Zendesk, Zoom, and Slack.
* Lead feedback discussions and contribute to post-meeting reports.

Internal Collaboration
* Coordinate with Meeting Coordinators, Moderators, and Operations to ensure delivery.
* Maintain clean records and task tracking via  and internal dashboards.

Configuration & Quality Control
* Prepare…