Remote Customer Support Specialist

Position: Remote Customer Support Specialist at Avee
Become a vital part of Avee Health's mission as a Remote Customer Support Specialist, assisting patients across Canada with empathy and professionalism. Work from anywhere while shaping customer experience and improving healthcare access.

Avee Health is expanding its fully remote support team. As a full-time Customer Support Specialist, you will assist patients using various communication channels and troubleshoot operational issues.

Your role is essential in collaborating with medical, operations, and technical teams to ensure seamless support and improve the patient experience.

Key Responsibilities:

• Support patients via phone, email, and chat

• Assist with appointment bookings and service inquiries

• Troubleshoot operational and basic technical issues

• Work closely with internal teams to resolve concerns

• Maintain documentation and follow workflows

Requirements:

• Excellent English communication skills

• Proven customer support experience

• Strong multitasking and organizational skills

• Proficiency in Microsoft Office and CRM systems

• Legally eligible to work in Canada

Deliver exceptional service and contribute to Avee's growth in the healthcare sector.
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