Italian Customer Service

Locations

Northampton, Northamptonshire

£28,000 – £30,000 per annum (plus bonus)

Customer Experience – Italian speaking

Permanent

Full‑time, work from home Fridays

As a Customer Experience Coordinator you will provide exceptional B2B customer service, manage the sales process, and support internal teams. Fluent in German is essential as you will be handling German B2B customers.

• Diagnose customer product requirements and provide solutions
• Manage the sales process from lead to customer
• Provide quotes and pricing
• Complete sales support administration tasks accurately, including processing orders and quotations
• Consult customers on product suitability
• Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met

• At least 2 years of experience in customer experience, customer support, or sales
• Inquisitive mind and passion for learning about technical components
• Fluent in English and German
• Good organisational skills
• Excellent customer care skills and telephone manner
• High concentration and attention to detail
• Confidence to develop the role and make it your own
• Working knowledge of CRM or e‑commerce platforms such as Hub Spot or Zendesk
• Proficient in Microsoft Office (Word, Excel)

• 40 hours per week, Monday to Friday
• Office‑based, with work from home every Friday and early finish
• Flexible working – 'Smart Time' after probation
• 25 days of annual leave plus bank holidays
• Contributory Paycare scheme
• Annual salary review

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