Customer Service Advisor

Employment Details

Starting Salary
: £23,133 per annum

Job Type
:
Permanent

Working pattern
: 35 hours per week. Monday-Thursday in Head Office in Lancaster, work from home on Fridays (flexible working options will be considered)

We are looking for an enthusiastic individual with excellent communication skills to provide outstanding customer service.

In your role as Customer Service Advisor, you will be working within International Dyslexia Learning Solutions for Ascentis and will provide exceptional customer service throughout the customer journey. Undertaking various types of activity to make positive contact with all customers supporting them with their questions and queries.

• Provide exceptional customer service to ensure the renewal of product licences in order to hit the customer retention target.
• Maintain and build relationships with existing customers.
• Provide ongoing advice and guidance to our customers on products and services with a view to increasing provision across the current customer base.
• Deal with incoming enquiries and coordinate client meetings as requested.
• Ability to organise and prioritise.

The full Job Description can be found by clicking here.

We would love to hear from you if the below attributes describe you well. Are you:

• Able to achieve agreed targets and to work to deadlines.
• Excellent at verbal and written communication skills.
• Motivated, flexible and willing to go the extra mile.
• Competent in the application and operation of ICT, for database operations, Outlook, Excel & Word.
• Positive with a ‘can-do’ attitude.

Closing date
: 5 July 2026

For questions or to discuss this opportunity further, please contact Rozanne Brayshaw, IDL Customer Experience Manager at r

We reserve the right to close the job vacancy early if we find an appointable candidate or receive a high volume of applicants.

This job does not meet the eligibility requirements to qualify for visa sponsorship.

We are an equal opportunities employer, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

• 25 days annual leave plus 8 public holidays, birthday day off, closure days gifted during the Christmas period, increased annual leave with long service and an Annual Leave Purchase Scheme (up to a maximum of 43 days)
• Competitive pension benefits, including a salary sacrifice scheme
• Access to Informal Flexibility, allowing you to flex your working times and location where viable
• Incremental service benefits as a family-friendly employer, including enhanced Maternity, Neonatal, Paternity, Shared Parental, Adoption Leave and Pay, Sick Pay, Life Insurance, and Paid Compassionate Leave
• Access to state-of-the-art office and break facilities, such as bean‑to‑cup coffee machine, vending machine, pool table, Xbox, outdoor seating, dressing room (with access to hair dryers, straighteners, airers, shower facilities), Harry Potter reading room, employee library and more
• Free parking, locked bike storage shed
• Access to car electric charging points (charges payable by employee)
• Tailored learning and development opportunities
• Cycle to Work Scheme
• Home and Tech Scheme
• Discounted gym membership at 3-1-5 Health Club
• 24‑hour employee helpline and a proactive focus on wellbeing
• Aviva Digi Care+ health app with access to virtual GP appointments, annual health check and more
• Reward and recognition scheme, regular team building and communication activities