Remote Bilingual Customer Account Specialist

Transform customer experiences as a Remote Bilingual Customer Account Specialist. Deliver world-class support while addressing financial concerns across personal and small business banking services.
In this essential position, you'll communicate with customers to assist them in overcoming financial difficulties while managing a range of banking products.

Your role includes efficiently guiding calls and achieving key performance indicators, bolstered by continuous training and support from your team.

Key Responsibilities:

• Handle inbound and outbound calls effectively

• Offer advice to resolve banking and credit issues

• Maintain performance standards for customer service and compliance

• Engage in ongoing training for skill enhancement

• Collaborate with peers during in-person team events
Requirements:

• Experience in customer service or collections is advantageous

• Bilingual in English and French is mandatory

• Excellent communication and relationship-building skills

• Self-motivated with the ability to work remotely

• Committed to achieving customer satisfaction goals
Empower your career while enhancing customer relations through your bilingual expertise in a supportive, remote environment.
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