Remote Customer Success Manager at CDK

Elevate client relationships with CDK as a Remote Customer Success Manager. Responsible for client success and training in CDK solutions, this role requires strategic engagement.

As a key player in client satisfaction, the Customer Success Manager will work closely with dealerships to maximize product adoption and enhance customer value. This remote position requires traveling up to 50% of the time and leveraging strong communication skills to build effective partnerships. You will also identify revenue opportunities and address training needs of dealership staff.

Key Responsibilities:

• Conduct regular client check-ins to drive engagement

• Prepare reports and presentations to educate clients

• Assist customers in understanding and utilizing CDK products

• Develop risk mitigation strategies for client retention

• Collaborate with sales to identify growth opportunities

Requirements:

• 4+ years of client services or account management experience

• Knowledge of CDK applications and automotive industry

• Ability to travel to client sites

• Strong communication and time management skills

• Fluent in French-Canadian language

Drive client retention and success while utilizing your industry expertise with CDK.
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