Remote Managed Services; RMS Consultant

Remote Managed Services (RMS) Consultant

Hybrid role – Home based with occasional travel to customer sites and Whitespace Head Office

To apply please contact s

Whitespace Work Software is the leading provider of waste and environmental solutions in the UK. Our software supports over 120 local authorities and public sector contractors, helping them deliver efficient, compliant and customer-focused waste and environmental services.

As our Remote Managed Services (RMS) offering continues to grow, we are expanding our team to provide councils with a dedicated managed service that delivers proactive administration, configuration, governance support and continuous improvement of their Whitespace solutions.

The RMS Consultant is responsible for the day-to-day delivery of Whitespace Remote Managed Services to a portfolio of customers.

Reporting to the Head of RMS, the role acts as an extension of the customer’s operational team, delivering system administration, configuration management, service support, governance activities and operational improvements that help customers maximise value from their Whitespace investment.

Whilst the majority of activities are delivered remotely, the role includes attendance at customer sites where required to support service delivery, onboarding, workshops, service reviews and operational improvement initiatives.

The RMS Consultant plays a key role in ensuring customers receive a proactive, structured and high-quality managed service experience.

Deliver RMS services to an allocated portfolio of customers.

Act as a day-to-day point of contact for RMS customers.

Manage customer requests, ensuring timely communication and resolution.

Build strong working relationships with customer stakeholders and operational users.

Support customer review meetings and service health checks.

Identify opportunities for service improvements and operational efficiencies.

Manage user accounts, permissions and role-based access controls.

Administer Single Sign-On (SSO) and user access processes.

Complete annual and seasonal configuration activities including bank holidays, service schedules and collection calendars.

Configure and maintain service workflows, operational rules and business processes.

Support annual subscription renewals, including garden waste and chargeable services.

Maintain communication templates and operational system settings.

Support customer restructures, service changes and operational transformation activities.

Monitor system usage and operational performance.

Complete data validation and quality assurance activities.

Support managed data imports and customer data updates.

Maintain service records, configuration logs and change histories.

Assist customers in resolving data and operational issues.

Identify trends, risks and opportunities through analysis of customer data.

Prepare monthly RMS reports and service summaries.

Track actions, risks and improvement opportunities.

Ensure customer environments remain aligned with operational requirements and best practice.

Support customers through organisational change, service reviews and process improvements.

Promote proactive management and continuous improvement across the customer base.

Attend customer sites where required to support RMS delivery activities.

Support onboarding workshops, operational reviews and customer meetings.

Assist with training, process reviews and system optimisation activities.

Represent Whitespace professionally during customer-facing engagements.

Work closely with Support, Product, Engineering and Professional Services teams.

Escalate product issues appropriately whilst retaining ownership of customer communication.

Support the onboarding of new RMS customers.

Contribute to the development of RMS processes, documentation and service standards.

Share knowledge and best practice across the wider organisation.

Experience in software implementation, consultancy, service delivery, system administration or operational…