X CVC Customer Service Agent UK - Claremont: WC

CVC Customer Service Agent UK

You will be a key member of our CVC Contact Centre team, responsible for providing world‑class level service to our customers. Your primary role will be to make outbound calls to obtain feedback from our customers on how they feel our service has been delivered, using a provided script, and to cover all of our RI businesses.

The successful candidate will work UK hours.

• Ideally have experience working in a call centre or customer service environment (not essential).
• Ability to work from home, including a dedicated workspace and good internet connection.
• Strong communication skills, both oral and written.
• Consistent achiever who is motivated to achieve targets.
• Ability to use initiative and make decisions quickly.
• Someone who is open to change and innovation.
• Computer literate with a good typing speed and comfortable using multiple systems.

• Outbound Calling & Script Execution:
  Proficiency in handling high volumes of outbound calls while naturally delivering a structured script.
• Data Entry & Multi‑Tasking:
  Ability to listen to customer feedback, accurately capture data, and navigate multiple software systems simultaneously.
• Survey Administration:
  Experience in gathering qualitative and quantitative feedback (e.g., NPS or CSAT style questions).
• Polished Communication:
  Exceptional verbal clarity to represent the brand professionally, paired with strong written skills for logging accurate customer notes.

• Matric.
• Minimum 2 years in a customer service/survey related role.
• UK Customer Call Center experience essential.
• Familiar with Data Protection/GDPR.

• Hybrid Working.
• Medical Aid.
• Pension or Provident Fund.

Rentokil Initial is committed to achieving diversity and equity across the business.