Bilingual Customer Service - Work from Home

Job Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The role requires working independently and collaboratively as part of a dynamic team.

• Exceptional empathy, actively engaging with members and patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high‑paced environment.
• Quick adaptation to recent processes and thriving in a fast‑paced work environment.
• Outstanding telephonic communication abilities, enabling clear and articulate explanation of complex concepts to diverse member base.
• Superior problem‑solving capabilities and organizational acumen to address challenges effectively.
• Bi‑lingual proficiency in English and French (required).

Pay: $24 CAD per hour.

Minimum commitment: 15 hours per week. You can work more hours if you wish.

Flexible work schedule:

• Monday to Friday: 5:00AM–9:00AM EST
• Thursday and Friday: 8:00PM–12:00AM EST
• Saturday and Sunday: 5:00AM–10:30AM EST

Gain in-demand experience in both healthcare and tech and build your resume with industry‑relevant skills in virtual healthcare, patient communication, and crisis handling.