Credit Counsellor at CIBC

Become a Credit Counsellor with CIBC in Vancouver, focusing on client engagement and debt resolution. This role connects you to clients, guiding them through repayment options and financial plans.

Join CIBCs Client Account Management Department as a dedicated Credit Counsellor. You will analyze client profiles, discuss payment struggles, and propose actionable solutions. This position requires working in office initially, with a possibility for remote work after a training period.

• Assess client profiles to understand payment issues
• Inform clients of their contractual obligations
• Resolve outstanding debts through effective communication
• Manage incoming and outgoing client calls professionally
• Maintain performance metrics and report on outcomes

• Experienced in customer service and problem solving
• Strong analytical thinking and negotiation skills
• Must work on‑site for initial training
• Ability to operate independently as an Agent @ Home
• Basic understanding of collections management

Utilize your communication and analytical skills to empower CIBC clients in their financial journeys.