Bilingual Luxury Reservation Sales Consultant Job Moncton New Brunswick Canada,Customer Service/HelpDesk

Company Description

For over 30 years, Accor Global Reservation Centre in Moncton has been proud to contribute to the community while delivering exceptional service to guests around the world. Join a team where hospitality, personal growth, and meaningful work come together. Our purpose? Pioneering the art of responsible hospitality, connecting cultures with heartfelt care.

Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture!

Job Description

Luxury Reservation Sales Consultant

Are you passionate about travel, luxury hospitality, and helping others? As a Luxury Reservations Sales Consultant, you’ll be the first point of contact for guests planning stays at Accor’s iconic hotels and resorts around the world.

As the first point of contact for our guests, you’ll set the tone for their luxury travel journey from the very beginning. You’ll engage with guests through calls and inquiries in a genuine, unscripted way—listening attentively, responding with empathy, and personalizing each conversation to reflect your unique style. This role invites you to bring your individuality to work every day, creating interactions that are both memorable and meaningful

Our commitment is to deliver luxury, personalized travel experiences that transform dreams into cherished memories while creating loyal guests by showing exceptional care.

What You'll be Doing:

Engage with Guests: Answer inbound French and English calls in an unscripted, heartfelt, and conversational manner while assisting with room and suite reservations for our luxury brands around the world, including iconic properties like the Fairmont Banff Springs, Fairmont Le Château Frontenac, The Plaza, and many more

Create Memorable Experiences: Listen actively and confidently guide your guests in selecting their ideal room and package, presenting premium options with ease and using your sales expertise to tailor thoughtful, personalized recommendations that turn moments into lifelong memories

Use Your Creativity: As an Accor Heartist® (Heart + Artist), you’ll bring warmth and creativity to every conversation, personalizing your offers to provide your guests with unique and authentic experiences, all while infusing our hospitality with creativity and passion

Support Our Commitments: Champion our standards of sustainability and ethical hospitality by embodying our values in every interaction. Pioneering a new and innovative approach to hospitality

Qualifications

What You Need to Be Successful:

Professional-level fluency in French and English is mandatory as you will be receiving and responding to call in both languages

Excellent communication skills to engage guests with the elegance and professionalism expected of a luxury experience

The confidence to make sound decisions and take initiative, while contributing to team success

Experience and/or education in Hospitality, Tourism, Sales, Customer Service, or Contact Centre, combined with a passion for helping others

Ability to seamlessly navigate multiple software systems while offering personalized, efficient service for your guests

Availability, Location, and Internet:

Must be currently legally able to work full time in Canada

This is a full-time, permanent career opportunity, we are not hiring for part-time or for temporary summer student positions
.

Must be able to work from 5:30PM to 2:00AM or 6:30PM to 03:00AM (your choice), including weekends and holidays, with periodic weekends off

This is a remote (work from home) role

You must reside in and be working from one of these provinces: NB, NS, PE or QC

Must attend 4.5 weeks of onsite initial training in Moncton; travel and accommodation provided for qualified candidates

Must have a suitable workspace and a high-speed, direct internet connection (no wireless or satellite)

Additional Information

Your Team

You’ll join a diverse, multicultural team of well‑traveled professionals, we love what we do every day! We foster meaningful connections among colleagues and celebrate the richness of diverse cultures, creating a warm caring environment where everyone can be themselves and truly belong. Inclusion is at our…