Assistant Accommodation Manager

Temporary Assistant Accommodation Manager

Queen Margaret Residences, Glasgow

£20,501 per annum

25 hours per week

• Providing customer service at reception, welcoming customers and providing a good first impression.
• Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed.
• Collecting rent from customers and monitoring the debtor list.
• Ensuring compliance checks are completed in line with legislation and policy.
• Supervising a team of General Assistants, providing guidance, support and promoting the development of staff.
• Developing and maintaining excellent relationships with internal and external customers.

• Experience in a similar role in a customer service background is essential.
• Excellent communication and customer service skills.
• The ability to lead, motivate and mentor staff, providing clear guidance when needed.
• Proven experience completing administrative tasks with the ability to problem solve.
• Previous experience of Microsoft Office applications including Word, Excel and Outlook.

• 25 days leave rising to a maximum of 30 days (plus public holidays), pro rata.
• A pension scheme with employer contributions from Sanctuary.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work Scheme.
• Voluntary health plans.
• Employee discounts.
• Wellbeing support and tools.
• Employee recognition scheme.

We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity:
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.