Call Center Agent - Social Media; Remote
Remote / Online - Candidates ideally in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-06-22
Riyadh, Riyadh Region, Saudi Arabia
Listing for:
Aljazira Bank | بنك الجزيرة
Remote/Work from Home
position Listed on 2026-06-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Call Center / Support
Job Description & How to Apply Below
- Remote work refers to a work arrangement where employees perform their job duties from home.
- Ensure understanding of the strategic objective for the Bank and support in achieving the department's strategy and related strategic plans.
- Support in managing the social media channels for the Contact Center, Managing all customer-facing digital communication platforms.
- Assist customers by responding to inbound calls, inquiries, requests, and complaints in a courteous, efficient, and professional manner.
- Collect accurate customer information and complete relevant documentation to process service requests and resolve queries.
- Seek opportunities to cross-sell bank products and services to customers during interactions based on identified needs.
- Support the achievement of assigned call center KPIs including call quality scores, service levels, and customer satisfaction targets.
- Inform customers clearly of available products, services, and relevant bank policies and procedures.
- Gather and document customer feedback, complaints, and escalation details accurately in the call center system.
- Help identify and elevate unresolved customer complaints or system issues to the Call Center Supervisor promptly.
- Coordinate with relevant internal departments to follow up on customer requests that require cross-functional resolution.
- Adhere to all applicable bank policies, compliance standards, and SAMA regulatory requirements at all times.
- Bachelor's in Business Administration, Banking, or a relevant major.
- A relevant Professional Certificate is preferred.
- No experience is needed with Bachelor's degree or around 1 year of experience with Diploma's degree.
- Prior experience in call center operations, customer service, or banking customer support or a relevant field is preferred.
- Customer-Centric Approach
- Customer Complaint Resolution
- Regulatory Compliance and Risk Awareness
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×