Lloyds Banking Group - Customer Support

Job Overview

A full‑time, branch‑based role in Rugby (within a reasonable distance of Lloyds and Halifax branches) providing face‑to‑face support to customers. The position is 35hours per week, including Saturdays.

The role offers opportunity to progress within the Group through a skill‑progression framework, with prospects of moving into remote, phone, or digital support.

• Provide face‑to‑face customer support at Lloyds and Halifax branches.
• Answer customer queries, resolve issues, and give financial guidance.
• Build relationships quickly to deliver a fantastic customer experience.
• Collaborate closely with colleagues to meet customer needs.
• Develop new skills and take on additional activities to progress pay and career.
• Transition into roles such as remote or phone support, social‑media, web‑chat, or video call advice as career progresses.

• One year of customer service experience.
• People‑oriented, honest, genuine, and caring about helping customers with their finances.
• Ability to build relationships quickly and give customers a fantastic experience.
• Strong empathy, integrity, and willingness to resolve queries thoroughly.
• Commitment to deliver on promises and go above and beyond for customers.
• A genuine teammate, collaborating closely with colleagues to ensure customer needs are met.
• For hybrid locations: meet home‑working criteria such as a quiet, private room at home and a stable internet connection.

• Generous pension contribution of up to 15%.
• Annual performance‑related bonus.
• Private medical benefit with BUPA.
• Share schemes.
• Benefits that adapt to lifestyle, such as discounted shopping.
• 22 days holiday (increases over time) plus bank holidays on top – pro‑rated for part‑time roles.
• Range of wellbeing initiatives.
• Generous parental leave policies.
• Annual salary review on 1 April.
• Flexible working options, including the ability to work from home on Saturdays.

We are committed to creating an inclusive workplace for everyone, celebrating diversity in all its forms and providing a supportive environment. We welcome applications from under‑represented groups and are disability confident. Reasonable adjustments to recruitment processes can be accommodated – simply let us know if you need one.